The 5 video Supervisor course and accompanying 73 page manual are designed for the new Supervisor who may not have been in that leadership position before or as a refresher for returning Supervisors. It starts by defining the Supervisor’s role by outlining a Supervisor’s responsibilities, required skills, and the problems routinely faced by the Supervisor.
A Supervisor needs to be a manager and a leader and the videos and manual outline various styles and how each can be effective in given situations. It also outlines the things a Supervisor must know to succeed as a leader and as a manager.
The videos and manual also provide tools and techniques for dealing with the human resource issues of discrimination, sexual harassment, difficult employees, counseling and evaluations. The course also provides communication and training tips.
As safety is important to the Supervisor, the videos and manual deal in detail with safety and risk management. They also cover time management and resource planning are important and provide tools and techniques to help them succeed.
Both the videos and the manual conclude with what a Supervisor needs to know about managing money and customer service; providing a recommended way of measuring customer satisfaction.