The 5 video Manager’s course and accompanying 129 page manual are designed for the new Manager who may not have been in that leadership position before or as a refresher for returning Managers. It starts by defining the attributes, competencies, and skills required of a Manager.
A Manager needs to be a manager of resources and a leader to his organization. The videos and manual outline various styles and how each can be effective in given situations. It also outlines how a Manager deals with change, sets the standards for the organization, and deals with discipline.
The videos and manual also provide tools and techniques for dealing with the human resource issues of discrimination, sexual harassment, difficult employees, counseling and evaluations. The course also provides communication and training tips.
As safety is important to the Manager and his organization, the videos and manual deal in detail with safety and risk management. They also cover resource management, covering issues such as setting schedules, preventive maintenance, labor hours, and other management tips.
Both the videos and the manual conclude with what a Manager needs to know about managing money and customer service; providing a recommended way of measuring customer satisfaction.